What Should be Tracked in Code Enforcement? - Specific Types

Posted by Tim - 16 December, 2016

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“What we have is a data glut.” - Vernor Vinge

Determining the key measurements to be tracked in permits and inspections is an essential component of measuring the progress an organization is making towards accomplishing the objectives defined in the strategic plan.   The development of SMART goals will include a key result indicator (KRI) which is measured by various key performance indicators (KPIs).  Goals seek to improve how an organization is performing in various dimensions which support the overall mission and vision of the organization.  Selecting the best measurements to be tracked can be overwhelming given the vast amounts of data that can be collected in code enforcement software.  Deciding upon the handful of KPIs that support a given KRI requires discipline and focus.  This article will define the main types of KPIs and provide a few specific examples to help you clearly define, “What Should be Tracked in Code Enforcement?"

Key Performance Indicator Types

Quantitative Indicator - 

  • can be presented with a number.

Qualitative Indicators

  • cannot be presented as a number.

Leading Indicators

  • can predict the outcome of a process

Lagging Indicators

  • present the success or failure post hoc

Process Indicators

  • represent the efficiency or the productivity of the process

Input Indicators

  • measure resources consumed during the generation of the outcome

Output Indicators

  • reflect the outcome or results of the process activities

Financial Indicators

  • used when looking at an operating index

Output Indicators

  • reflect the outcome or results of the process activities

Directional Indicators

  • specify whether or not an organization is getting better.

Code Enforcement Specific Examples 

Total Number of Complaints Received

  • The total number of all code enforcement violations received indicates the volume of work required by staff for initial review and processing.

Total Number of Cases Begun

  • The total number of code cases begun indicates the total case work in a municipality.

Total Number of Inspections Performed

  • The total number of inspections completed indicates the progression of cases and efficiency of the code enforcement officers in a municipality.

Total Number of Cases Closed

  • The total number of code cases closed indicates the total ordinance violations corrected in any given year in a municipality.

Total Abatement Fees Invoiced

  • The total value of all fees invoiced for abatement work completed by the municipality indicates the lack of voluntary compliance.  

Total Fees Uncollected

  • The total value of all fees uncollected for abatement work completed by the municipality indicates the financial burden imposed upon taxpayers.  

 “Things don’t have to change the world to be important.” - Steve Jobs

Now that you are familiar with the various types of KPIs and have been exposed to some specific examples, you are now ready to do the work of selecting the measurements that support your goals.  Many organizations have found that an investment in technology such as code enforcement software is essential to automating the collection of data such as code violations, code officer inspections and case history.  Having a software reporting system in place which can easily translate the collected data into useful measures and metrics will result in high levels of effectiveness and efficiency.  MyGov would enjoy the opportunity to learn more about you and help you to implement a solution for “What Should be Tracked in Code Enforcement."

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Topics: Code Enforcement


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