New Mail Tracking Tool in MyGov

Posted by Hannah - 24 September, 2019

If your work involves sending and receiving important documents like certificates, citations, hearing orders, or notices of violations, you might find yourself on a daily basis stressed about the location and arrival times of critical documents. Without knowing the deliverable status of your documents you run the risk of missing deadlines, forgetting key documents, and mis-communicating important information.


Having a way to track mail in one central location would solve many complex issues that arise because of missing information. Because MyGov knows how vital it is for agencies to have simple tools that eliminate unknowns, we have created the Mail Tracking tool.

The Mail Tracking tool allows the user to enter a USPS mail tracking number when generating a document in the MyGov system. Within the Mail Tracking tool a user has the ability to choose from pre-formatted mail label options for documents to simplify the mailing process. Once the document has been generated, labeled, and mailed, the user can:

  • View Tracking Number
  • See Type of Letter Sent
  • Expose the Address for Delivery
  • Track All Mailed Documents
  • View Cases Documents are Associated to


Using the MyGov Mail Tracking tool will:

  • Increase Transparency
  • Create Accountability
  • Simplify Tracking
  • Confirm Document Location
  • Ensure Clear Communication
  • Avoid Unforeseen Setbacks


This tool can be utilized in any MyGov module that generates documents and proves increasingly helpful in Code Enforcement cases. Often agencies will send notices of violation to ask a citizen to correct violations. With the MyGov Mail Tracking tool in the Code Enforcement module, agencies can have an audit trail to prove recipients received key document which will help agencies simplify a sometimes daunting process.

Topics: Module: Code Enforcement, Module: Government Software, New: Features


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